Siemens AG has commissioned Plan Software GmbH Saarbrücken to develop an app for solving problems in the production process using the Ishikawa method. The app called "SIMATIC Collaboration Board" supports the digitisation process by shifting the proven "Root Cause Analysis" method from paper to a web application hosted in the Mindsphere Cloud. This allows the knowledge gathered in one company's plant to be used in other plants and reused over time. A special feature here is the use of the Siemens automation level as the technical basis, which allows historical machine data to be included directly in the analysis. In this way, the causes of problems can be identified more quickly and easily during the analysis in the plant. The pilot user for the new app is an international company from the beverage industry.